Thank you for choosing GreenCity Foods Pvt. Ltd. as your source of food and beverages. We strive to provide you with the highest quality products and services. In the event that you need to cancel an order or request a refund, please review our policy below.

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1. Order Cancellation:

   • You may cancel your order for food and beverages before it has been processed for shipment. To cancel your order, please contact our customer support team at info@greencityfoods.in or call us at 1800 890 6947 as soon as possible. We will make every effort to accommodate your cancellation request.​

2. Refund Eligibility:

   • Refunds are eligible under the following circumstances:​

     • Quality Issues: If the delivered products are damaged, spoiled, or do not meet the expected quality standards, you may request a refund.​

     • Order Errors: If there is an error in the products delivered that is our responsibility, such as incorrect items or quantities, you may request a refund.

3. Refund Process:

   • To request a refund, please contact our customer support team at info@greencityfoods.in or call us at 1800 890 6947 within 5 days from the date of delivery. Provide details of your order, including the issue encountered, and any supporting evidence such as photographs if applicable.

   • Our team will review your request and may require additional information to process refund. We reserve the right to refuse refunds if the provided information is insufficient or if the issue does not fall within the eligibility criteria mentioned above.

   • If your refund request is approved, we will initiate the refund process within 5 days. The refund will be issue using the original payment method, or an alternative method agreed upon between you and GreenCity Foods Pvt. Ltd.

4. Non-Refundable Items:

   • Certain items may not be eligible for refunds​, such as perishable goods, customized products, or items purchased during special promotions or clearance sales. We will clearly indicate if any items are non-refundable at the time of purchase.

5. Contact Us:

   • If you have any questions or need further assistance regarding cancellations and refunds, please contact our customer support team at info@greencityfoods.in or call us at 1800 890 6947​. We will be happy to assist you.